Key Account Manager

Date: 29 Jan 2024

Location: Citywest, D, IE, D24XN47

Company: Glanbia




Key Account Manager

Citywest / Hybrid



Tirlán, is a world-class food and nutrition co-operative, with a diverse portfolio of quality ingredients, leading consumer and agri brands.

Tirlán owns leading brands such as Avonmore, Kilmeaden Cheese, Millac, Solmiko, Truly Grass Fed, Premier Milk, Wexford, and GAIN Animal Nutrition.

We nurture a talented team across Ireland, the US, MEA and China, delivering annual revenues of over €3 billion, and over 2,300 people to manage our network of 11 processing plants and 52 agri branches. Our purpose is to nourish the world, while safeguarding our environment for future generations.


Role Profile

We have an exciting opportunity for A Key Account Manager to join our team!   This role reports into the Senior Account Manager and sits within the Retail & Wholesale group as part of the Consumer category. The successful candidate will manage accounts within the consumer category, enhancing customer satisfaction while managing their own customer set. You will manage the contracting and execution of budgeted sales volumes & margin achievement, development of new opportunities for value adding and commercialisation of Tirlán’s growth volumes across a portfolio of accounts.

If you are ambitious, enthusiastic and enjoy working in a fast-paced environment then talk to us today!  

Citywest/Dublin location, Hybrid working



  • Acquire a thorough understanding of key customer needs and requirements, working with internal stakeholders to bring the agreed value proposition and service level to customers, and efficiently meet customer and consumer needs
  • Manage and develop the relationships with existing customers by continuously proposing solutions that meet their objectives in line with our growth strategy
  • Ensure the correct products and services are delivered to customers in a timely manner in line with orders and agreed delivery terms; with a key focus on value added milk
  • Represent the customer in Tirlán and guide the business to see the perspective of the customer
  • Serve as the link of communication between key customers and internal teams, ensuring the agreed level of service is delivered
  • Resolve any issues and problems faced by customers and deal with complaints
  • Prepare regular reports of progress and forecasts to management using key account metrics
  • Ensure that key customers have access to appropriate stock levels to meet additional demand generated by promotions
  • Management of full brand portfolio which includes management of promotion planning and execution to achieve both volume & margin targets
  • Understand the implications of actions and be aware of setting precedents



  • Experience in sales and providing solutions based on customer needs
  • Solid understanding of customer categories within domestic and international markets
  • Negotiation & conflict management
  • Drivers licence / access to vehicle essential
  • Irish retail experience essential


We offer

  • Worklife Balance and Collaborative work culture
  • Career progression opportunities
  • Hybrid working
  • Flex Fidays 


About us

Through our expertise in research and development, customer insights, food safety and state-of-the-art manufacturing we bring innovative food and nutrition solutions to a global market.  Our new and vibrant headquarters in Kilkenny City operates as a collaboration hub where multi-functional teams come together in a hybrid work environment.


Commitment to Diversity & Inclusion
We believe in the value of difference. We know that different perspectives, life experience and backgrounds can drive innovation and deliver growth.

We welcome people from all walks of life without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status. 


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Tirlán is a Values Based Organisation