Customer Service Coordinator

Customer Service Coordinator   

The Opportunity 

From athletes to remote workers, people around the world want to eat well and live healthier, more active lives. Our award-winning performance and lifestyle brands inspire our customers to achieve their performance and healthy lifestyle goals. Whether you want to build muscle, reach peak performance, eat more protein-rich foods, or lose weight, we have a product to match. Glanbia Performance Nutrition brands include Optimum Nutrition, Isopure, BSN, think!, and Amazing Grass.

The Customer Service Business Coordinator is responsible for managing, developing, and optimizing SAC (SAP Analytics Cloud) reporting and analytics to deliver accurate, actionable insights that enhance service performance, improve customer experience, and support strategic decision‑making.  The coordinator will oversee the creation, maintenance, and distribution of dashboards, performance reports, and key service metrics, ensuring data reliability, consistency, and alignment with business goals.

This role will also own select customer relationship from a Product Supply perspective relative to daily essential tasks for existing Customer accounts.  Key account contact for strategic accounts.  This position is an individual contributor and is located in Downers Grove or North Aurora, IL.

What You’ll Do

• Generating daily reporting (OSO) for full customer service team.
• Timely generation of report with accurate information.
• Ability to troubleshoot and resolve issues if report does not run as expected.
• Monthly SAC report generation & audit. 
• Monthly reporting track third party costs for International business (DSV)
• Provide support/oversight for item transitions and other key initiatives
• Provide back up (as needed) for weekly service reporting.
• Creation of additional ad hoc reports to support business needs
• Direct account ownership of set customers à an end to end Product Supply standpoint which includes but is not limited to:
• Face to the customer/buyer managing day to day tasks and communications
• Purchase Order review to address issues with discontinuations, pricing, or units of measure
• Work closely with GPN Sales and Pricing Coordinator on all Customer pricing matters
• Ownership of the end to end order process to coordinate for pick, pack, and shipment
• Working with GPN Supply Planning and Demand Planning teams related to material service issues
• Create & optimize truck loads for customer shipments and delivery notes for Warehouse
• Working with GPN Logistics teams related to Customer PO execution
• Working with GPN Finance team for appropriate processing of returns and deductions
• Perform any backend research required related to Customer claims to ensure necessary backup accompanies and justifies the deduction with accuracy in piece count, pricing, and reason

The Skills you will bring to the team

• Bachelor’s Degree preferred
• Effective oral and written communication skills
• Strong time management and administrative skills
• Strong knowledge of Excel – data analytics/ insights
• Knowledge of Power BI & SAC
• Customer Service function and working environment
• Ability to work in a fast paced growing environment
• Effective oral and written communication skills
• Strong time management and administrative skills
• Documented ability to multi-task
• Working knowledge of Microsoft Office Suite
• Working knowledge of SAP SD and pricing procedures
• Working knowledge of EDI transactions
• Broad based knowledge of Supply Chain organization
• Experience handling larger strategic Customers

What we would like to offer you!  

The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package including staff discounts, generous family leave policy, health & dental plan, competitive salary, 401K. Apply now and make a difference in the world of health and wellness! Glanbia provides a reasonable range of compensation for roles; the salary range for this role is $55,000-75,000 plus an annual bonus. This range may not be applicable to other locations and targeted salary is midpoint of range. Factors that could be used to determine your actual salary may include your specific skills, years of experience and comparison to current employees already in this role. Glanbia has a unique portfolio of better nutrition brands and ingredients, addressing growing consumer demand in major health and nutrition categories. We play into the growing market trends of active lifestyles and, health and wellness.

At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. 

At Glanbia, our culture celebrates individuality, knowing that together we are more.