Customer Services Representative

Date: 23 May 2023

Location: Dublin, D, IE

Company: Glanbia

Customer Service Representative
Glanbia Performance Nutrition  
Join this dynamic team focused on delivering better nutrition for every step of life’s journey! 

The Opportunity 
We have a great opportunity for a Customer Service Representative to join us on a fixed-term basis. 



This opportunity can be based in our offices in Middlesbrough, UK or Dublin, Ireland with a blended working arrangement available through our Smart working model which allows you a greater choice in how you work and live, giving you a better work-life balance.

•    Reviewing any aged materials and managing stock levels.
•    Managing dispatches within the sales month and monitoring changes.
•    Updating customer specific systems and monitoring/challenging spends.
•    Keeping customers and sales team updated on any delays or challenges.
•    Reducing exposure of ingredients and materials for the business.
•    Aligning with the planning team for production dates.
•    Monitoring credits and updating KPIs.
•    Completing sales reports and managing risks.
•    Monitoring aged stock to reduce exposure.
•    Challenging chargebacks from customers.

 The Skills you will bring to the team
•    Proven track record of working in a Customer Service role (minimum 2 years’ experience).
•    Outstanding process skills, time management and ability to prioritize tasks.
•    Good knowledge of excel, other Microsoft packages, Business Objects and SAP.
•    Ability to work in a fast-paced environment.
•    Excellent communication and presentation skills.
•    Experience in working for an FMCG or related areas.
•    Strong negotiating and influencing skills.
•    Ability to manage stakeholders both internally and externally.


If you think you have what it takes, but don't necessarily meet every single point on the job description, please apply!
Where and how you will work  
The opportunity will be based in Middlesbrough with hybrid working arrangements available through our Smart working model which allows you a greater choice in how you work and live, giving you a better work-life balance.  
What we would like to offer you!  
The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package.
About Glanbia  
The Glanbia Group comprises three divisions: Glanbia Performance Nutrition, Glanbia Nutritional's, and Joint Ventures. Collectively and with our partners we offer an incredible breadth of expertise in nutrition. We employ a team of 6,000 people, work with global food and beverage companies, and sell our award-winning and market-leading products in 130 countries worldwide.  

At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a variety of candidates, we will give your application consideration, without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

At Glanbia, our culture celebrates individuality, knowing that together we are more.