Assistant Manager- Customer Service

Date: 17 Sep 2023

Location: Mumbai, MH, IN

Company: Glanbia

Assistant Manager- Customer Service
Glanbia Performance Nutrition   

Join this dynamic team focused on delivering better nutrition for every step of life’s journey!

The Opportunity 
We are seeking an Associate Manager - Customer Service (AMCS - META)with the ability to work in a fast paced and constantly evolving environment where they will be communicating with and working alongside our global team.
•    Responsible for overseeing accurate and timely processing of customer orders working with US and UK customer service.
•    Monitors orders through fulfillment and invoicing process, ensuring invoice accuracy and timeliness of fulfillment execution
•    Ensure appropriate resolution of service requests and oversees management of critical stock issues, shipping conflicts, special requests from customers and product transitions to deliver orders on-time and complete
•    Communicate critical information to the customers, sales team, finance and supply chain departments promptly. Collaborate with these groups to refine processes impacting overall service performance
•    Responsible for enabling set up and maintenance of all customer master data in SAP.
•    Lead scheduled monthly meetings with US and UK to review KPIs and resolve issues that may arise.
•    Create and monitor scorecards for all Order to Delivery KPI's: Identify and communicate trends. Recommend solutions or key areas for improvement by Customer by metric. (Fill Rate, TAT, OTIF)
•    Success KPIs:
-    OTIF- Responsible to improve turnaround time on Order receipt to dispatch / handover to customer’s FF
-    MIS / Data Management accuracy 
-    Customer complaint resolution.

 The Skills you will bring to the team

•    Bachelor’s degree in Business Administration, Logistics, Supply Chain, or relevant field.
•    Experience in a similar role.
•    Proven track record of analytical, interpersonal, leadership, and project management skills
•    Prior experience and familiarity with warehouse operations*
•    Proficient in Microsoft Office (Word, PowerPoint, Excel, etc.), inventory management systems, and warehouse management systems
•    Fulfilment managers need the following skills in order to be successful:
•    Communication with suppliers, customers, and other members of the team to convey information clearly and answer questions effectively.
•    Detail-oriented
•    Multitasking capabilities
•    Business-level communication skills (oral and written)
•    A strong customer-oriented focus


If you think you have what it takes, but don't necessarily meet every single point on the job description, please apply!
Where and how you will work  
The opportunity will be based in Mumbai with hybrid working arrangements available through our Smart working model which allows you a greater choice in how you work and live, giving you a better work-life balance.  
What we would like to offer you!  
The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package.  
About Glanbia  
The Glanbia Group comprises three divisions: Glanbia Performance Nutrition, Glanbia Nutritional's, and Joint Ventures. Collectively and with our partners we offer an incredible breadth of expertise in nutrition. We employ a team of 6,000 people, work with global food and beverage companies, and sell our award-winning and market-leading products in 130 countries worldwide.  
At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a variety of candidates, we will give your application consideration, without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

At Glanbia, our culture celebrates individuality, knowing that together we are more.