Customer Services Representative - Agri

Customer Services Representative

12 month fixed term contract

About Tirlán

Tirlán, formerly known as Glanbia Ireland, is a world-class food and nutrition co-operative, with a diverse portfolio of quality ingredients, leading consumer and agri brands.

The farmer-owned co-operative has a first-class track record of success in the global market. Rooted in a rich heritage of family farming and embedded in its communities, Tirlán has evolved to bring the passion of its farmers and their high-quality milk and grains to the international marketplace. Using modern-day technology and applying the best processes to its milk pool of three billion litres and its premium grains portfolio, Tirlán now exports to more than 80 countries.  Its award-winning brands are household names in Ireland, and include Ireland’s number one consumer dairy brand, Avonmore.

A talented team of over 2,100 people manage Tirlán’s network of 11 production facilities and 52 agri retail outlets serving its communities with annual revenues of over €3 billion expected in 2022. 

Role Profile

We are currently looking for a motivated Customer Services Rep to support Tirlán’s Agribusiness Category Customer Services team. This permanent role will be based in our Kilkenny offices and will report directly to the Customer Services Team Manager.

As a Customer Services Representative, it will be your responsibility to provide first class customer service, to collaborate with teams across Tirlán and to take initiative to identify opportunities to improve our customer service.

The successful applicant will need to acquire an in-depth knowledge of our product range and services, and have a general understanding of our customers’ needs. You will be expected to give excellent advice and build essential relationships quickly.

 Key Responsibilities

• Provide top class customer service
• Be the customers’ champion by providing top quality, fast, efficient and friendly service at all times and deliver customer service activities
• Take a keen interest in our product range and services and acquire a profound understanding to provide excellent advice
• Build trusting relationships with our customers and enable a remarkable customer experience
• Outstanding people skills & phone manner
• Ensure that all calls are answered promptly, professional and within our SLAs
• Liaise with our sales teams on customer orders
• Daily operations
• Act as main interface with customers regarding orders and proactively handle customer queries
• Show that Performance Matters by constantly achieving set targets
• Monitor and resolve customers’ issues
• Coordinate special requirements, e.g. various reports, as requested by the customer

Key Requirements

• A friendly outgoing personality, excellent customer service skills and ambition to deliver beyond customers’ expectations
• A proven track record of delivering results in a customer focused role
• Outstanding, professional communication and interpersonal skills
• Excellent team work skills and as well as the ability to work on your own initiative
• Desire to perform at a high level and the ambition to continuously learn
• Ability to multitask and strong attention to detail in a fast paced work environment
• Experience in using MS Office and SAP
• Knowledge of, or a keen interest in the agribusiness sector

If you are interested in this position, please apply with an up-to-date resume.

Join our Talent Pool

Considering a new career in Tirlán but this isn’t the role for you?! Then why not register your experience & sign up for career opportunities at www.tirlan.com/careers.

Commitment to Diversity & Inclusion
Tirlán embraces diversity, equal opportunity and inclusion. We are committed to building diverse teams where different perspectives drive innovation and growth. We strive to create an inclusive workplace where people can bring their true self to work and achieve their full potential.

At Tirlán, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status. 

At Tirlán our culture will celebrate individuality, knowing that together we are more.

Tirlán owns leading consumer and agri brands such as Avonmore, Kilmeaden Cheese, Millac, Solmiko, Truly Grass Fed, Premier Milk, Wexford, mymilkman.ie and GAIN Animal Nutrition. 

About us:

The farmer-owned co-operative has a first-class track record of success in the global market. Rooted in a rich heritage of family farming and embedded in its communities, Tirlán has evolved to bring the passion of its farmers and their high-quality milk and grains to the international marketplace. Using modern-day technology and applying the best processes to its milk pool of three billion litres and its premium grains portfolio, Tirlán now exports to more than 80 countries.  Its award-winning brands are household names in Ireland, and include Ireland’s number one consumer dairy brand, Avonmore.

The organisation draws on a wealth of experience to deliver exceptional products and tailored nutritional solutions including Kilmeaden, Wexford, Truly Grass Fed, Solmiko, CheddMax and GAIN. Tirlán has a strong market presence in the UK, France, Germany, UAE, the US, North Africa, Japan and China.

Tirlán is a Values Based Organisation - www.tirlan.com