Service Desk Technician

IT Service Desk Technician

Glanbia Business Services 

Join this dynamic team focused on delivering better nutrition for every step of life’s journey    

The Opportunity  

An opportunity exists for an IT Service Desk Technician in Glanbia Business Services, Kilkenny This permanent position will report to the Service Desk Supervisor

• Provide 1st line technical support and issue resolution to all Glanbia IT users/employees.
• Support includes desktop applications, mobile devices, collaboration and productivity infrastructure via multi-channel support (Microsoft TEAMS, phone, email)
  Hardware build activities and software deployment for Glanbia standard builds
• Technology support e.g. O365, Windows 10, Anti-Virus, SharePoint, Yammer, Web Browsers etc.
• Mobility support e.g. VPN, Mobile phones & devices
• Network support – identifying where issues exist and Print management.
• Customer focus with a positive, friendly demeanour as the interface of Global IT to the wider organisation
• Create knowledge documentation and share information with the team at the Global Service Desk.
• Liaise with 3rd level support groups and Business Unit IT personnel on escalations and service delivery.
• Liaise with external third party Service Providers.
• Ensure that Ivanti tickets are kept up-to-date and accurate and ensure that all notes and associated information relating to calls are added to the system in an appropriate manner.
• Conduct follow-ups to ensure problem resolution and/or service requests are completed to user satisfaction.  

 The Skills you will bring to the team

• Degree in IT or relevant work experience / MCP/MCSE /ITIL Foundation would be advantageous but not necessary
• Focused on and driven to provide the highest quality of customer service and ability to adapt language and style to audience.
• Previous customer service role/technical support role advantageous.
• Highly developed spoken and written communication skills.
• Flexibility to cover opposite shift patterns, daytime only, Monday to Friday.
• Ability to work as part of a team or to work unsupervised and take responsibility for the completion of tasks.
• Ability to prioritise work tasks and work to service level agreements.
• Creative and effective problem solving skills.
• Ability to remain calm under pressure.
• Eager to self-learn.

Where and how you will work  

The opportunity will be based in our offices in, Kilkenny with hybrid working arrangements available through our Smart working model which allows you a greater choice in how you work and live, giving you a better work-life balance.  

What we would like to offer you!  

The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package including staff discounts

About Glanbia  

The Glanbia Group comprises three divisions: Glanbia Performance Nutrition, Glanbia Nutritional's, and Joint Ventures. Collectively and with our partners we offer an incredible breadth of expertise in nutrition. We employ a team of 6,000 people, work with global food and beverage companies, and sell our award-winning and market-leading products in 130 countries worldwide.  

At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a variety of candidates, we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

At Glanbia, our culture celebrates individuality, knowing that together we are more.