Job Summary

This position is responsible for quality management system (QMS) programs at the Springfield, MO facility. This can include, but is not limited to, data reporting and trending, program support, investigations, applicable training of employees, auditing, and document control.

Essential Functions and Responsibilities (not restrictive)

• Periodic (daily, weekly, monthly, ad hoc) data trend reporting
• Key user of CAPA (Intelex) system
• SQF Practitioner
• Manage and trend key QMS programs (EMP, CAPA, Sanitation, Pest Control, auditing, etc.)
• Facilitate material disposal requests (MDRs)
• Generate various QMS-related reports as required
• Ensure clean equipment swab program is implemented and monitored
• Provide applicable quality system training
• Conduct root cause analysis and corrective/preventive action
• Serve as backup to Documentation Specialists, QA Technicians, and PRP Technicians for basic functions of their jobs
• Provide input into quality management system programs for review and revision
• Assist with CRM request fulfillment, COA reports into SAP, and customer inquiry resolution
• Support audits of production areas
• Perform other duties as assigned

Performance Indicators (related to above Task & Responsibilities, respectively)

• Ensure no MDR materials exceed 30 days in blocked stock
• Timely completion of MDR documentation
• Retention sample put away on a regular frequency
• Timely completion of Quality System issue escalation
• Timely completion of CRM responses and customer complaints

Qualification & Experience Requirements

Education, Training:

• 2-4 year college degree is preferred
• Alternately, high school education with strong, relevant industry experience will be acceptable

Experience Required:

• Two years in an industrial quality or micro lab application in the food, dietary supplement, or pharmaceutical industry is preferred
• Experience with GFSI standards (BRC, SQF, FSSC 22000) preferred

Knowledge, Skills, Abilities:

• Working knowledge of good manufacturing practices and quality assurance fundamentals
• Strong interpersonal and communication skills (written and verbal), to include speaking clearly and persuasively in positive or challenging situations
• Must be able to lead root cause analysis and corrective action plans
• Effectively handles multiple, rapidly changing, and conflicting priorities and works well under pressure

Language, Computer & Numeracy:

• Proficiency with Microsoft Office Applications including, but not limited to, Word, Excel, and Outlook
• Ability to generate routine reports and correspondence
• Experience in SAP and LIMS a plus
• Fluent in written and spoken English required

Personality, Characteristics:

• Works with minimal supervision and remains productive at all times
• Must be results-focused and oriented toward accomplishment of team
• Must be able to work flexible hours to include daily overtime and some weekends when needed
• Operates well in a team environment and possesses team-based problem-solving skills
• Results-focused and oriented toward accomplishment of team and organizational goals
• Stays positive and calm in difficult and/or trying circumstances
• Able to work flexible hours to include overtime when needed
• Ability to effectively interact with all levels of personnel with the utmost professionalism

Typical Physical Activity

Physical Demands:

• Regularly involves talking or listening, sitting, and the use of hands/fingers
• Regularly involves going up and down stairs
• Frequently involves reaching with hands and arms, standing, and walking
• Occasionally involves crouching, stooping, kneeling, and/or climbing or balancing

Physical Requirements:

• Must be able to lift and carry items weighing up to 50 pounds
• Manual dexterity sufficient to reach/handle items, works with fingers, and perceives attributes of objects and materials
• Involves moderate physical activity performing non-strenuous daily activities of a primarily administrative nature
• Should be able to identify and distinguish colors, see clearly at 20 inches or closer and while eyes are fixed on a given point, judge distances and spatial relationships, and adjust the eye to bring an object into sharp focus
• Must be able to pass respiratory exam and fit test
• Ability to work while wearing Personal Protective Equipment (PPE) including respirator (which requires minimal to no facial hair)

Why Glanbia:

We offer room for growth and promotion within the company.

        Benefits:

• Medical (Blue Cross Blue Shield), Dental, Vision insurance
• 401K
• PTO
• Paid Holidays
• Tuition Reimbursement Program

At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. 

At Glanbia our culture will celebrate individuality, knowing that together we are more.