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Digital Employee Experience Analyst

Date: Jun 23, 2022

Location: Aurora, IL, US, 60504

Company: Glanbia

Glanbia Business Services

IT Digital Employee Experience Analyst

 

An opportunity has arisen within Glanbia Business Services (GBS) for an IT Digital Employee Experience Analyst. This is a Permanent position and will report to the IT Digital Employee Experience Lead.

 

The base location of the role will be Aurora, Illinois with a blended working arrangement available through our Smart working model which allows you a greater choice in how you work and live, giving you a better work-life balance.

 

The primary role of the Digital Employee Experience Analyst is to work alongside the Digital Employee Experience Lead to maximize the effectiveness of individual employees, teams and the organization by assisting with the design of workplace services for engagement, building them for scale and running them for continuous change.  The IT Digital Employee Experience Analyst will play a key role in our Digital Workplace Programme of work, delivering customer-facing engagements, awareness and training around the use of Microsoft 365 services.

 

Role Responsibilities:

 

  • Assist with championing the needed organizational and process changes
  • Facilitate online hosted workshops and webinars to a wide range of stakeholders.
  • Frequent interaction with internal groups of various sizes, including senior executives and leaders, IT stakeholders, and end users both in person and via online meetings.
  • Partner with business SMEs through our Champions Network to create change plans including comms and learning content that is engaging and relevant.
  • Developing instructional content and quick reference materials to be used for customer adoption programs.
  • Providing excellent customer communication both in person and in all written interactions, representing Glanbia in a professional and helpful manner.
  • Working and collaborating with a cross-functional team across IT
  • Giving employees a voice by allowing them to participate in innovation drives and hackathons
  • Applying and challenging shortfalls in customer and user experience principles

 

Qualifications / Experience

  • 3rd Level relevant technical qualification and operational experience in a Global dispersed organisation
  • In dept knowledge and understanding of Microsoft 365 Services.
  • Experience in a customer facing role providing accurate demonstration of the use technology to increase adoption.
  • Experience in delivering and developing end user IT training, content creation and marketing campaigns in a global organisation.
  • You will have well practiced interpersonal skills and an ability to engage with internal and external stakeholders confidently, being fluid and adaptable while keeping a keen eye on deliverable outcomes.
  • Experience in delivering IT training to end users.
  • Development of tailored content to ensure they are engaging, creative, and fully customisable.

 

Competencies

  • The energy, enthusiasm and drive to make it happen.
  • The ability to work with both business and technology stakeholders
  • Experience with identifying technologies that improve the effectiveness and efficiency of users
  • Should possess intellectual curiosity, out of box thinking and strong problem-solving skills
  • Excellent communication skills and positive attitude
  • A team player who has the ability to motivate others, making it fun while getting the job done.
  • Enjoys working in a fast-paced, innovative environment where the focus is on continuous improvement and the challenge to make it better.
  • Self-managing with the energy, enthusiasm and drive to make it happen.
  • Strong prioritizing skills with the ability to take on challenges as opportunities to find a better way.
  • An effective team member, who plays their role in achieving the company’s vision in line with our core values. 
  • Enjoys working in a fast-paced, innovative environment where the focus is on continuous improvement and the challenge to make it better.

 

 

Our Purpose & Values

At Glanbia we are dedicated to delivering better nutrition for every step of life’s journey. We differentiate ourselves by doing not only what is right for our business, but also what is good for our people and the communities in which we live and work. So if you’re looking to develop your career, stretch your ambitions and work for a company that has the ability to succeed on the world stage, ours is a journey you’ll want to share.

 

 

At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status. 

 

At Glanbia our culture will celebrate individuality, knowing that together we are more.

 

 


Nearest Major Market: Aurora
Nearest Secondary Market: Chicago