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IT Operations Technician

Date: Oct 5, 2021

Location: Aurora, IL, US, 60504

Company: Glanbia

Glanbia Business Services Inc.

IT Operations Technician 


An opportunity has arisen for an IT Operations Technician at Glanbia Business Services Inc based in Aurora, IL. This position will report into IT Operations Team Lead US East. 


This position will be remote for now but will return to an office location when it is safe to do so.

Career Framework Level: Entry Level, Step 2


Role Summary 

The IT Operations Technician will be responsible for the implementation, support and maintenance of various technologies managed by the Information Technology department. This person will focus on the administration of desktop PC’s, servers, network equipment, telephony, security/access technologies and related systems operations. The position will provide 3rd level support to resolve problems in a timely and accurate manner. 


Key Elements of the Role 

  • Perform on-site and remote technical support by diagnosing hardware / software problems & replacing defective components 
  • Maintains and monitors server operations, server backups, anti-virus compliance, encryption compliance,and network components according to standards and procedures; including incident & service request ticketing.
  • Performs 3rd level technical support for issues escalated from service desk 
  • After hours support on a rotational basis 



  • Bachelor Degree required 
  • Technical certifications desirable


Skills & experience

  • Completes assignments as prioritized and directed with minimal supervision 
  • Exhibits solid interpersonal and professional skills 
  • Working knowledge of Server and PC operating systems and Active Directory 
  • Basic understanding of TCP/IP networks, and VOIP telephony 
  • Good written and verbal communication skills



  • Uses common sense and refers to existing practices and procedures when problem solving
  • A team player who has the ability to motivate others, making it fun while getting the job done
  • Seeks to continue learning and self-development
  • The energy, enthusiasm and drive to make it happen.
  • Adaptable and flexible in approach to work.
  • Looks beyond the obvious and doesn’t stop at the first answers.
  • Enjoys working in a fast-paced, innovative environment where the focus is on continuous improvement & the challenge to make it better
  • Recognises that reflecting on experiences can help develop new insights which can improve own performance and help others to benefit from their experience through knowledge sharing.



Glanbia Plc is a global nutrition group, dedicated to delivering better nutrition for every step of life’s journey .  Glanbia comprises three divisions: Glanbia Performance Nutrition, Glanbia Nutritionals, and Joint Ventures which includes Glanbia Ireland. Collectively and with our partners we offer an incredible breadth of expertise in nutrition. We employ a team of 7,600 people, work with global food and beverage companies, and sell our award-winning and market-leading products in 130 countries worldwide. So if you’re looking to develop your career, stretch your ambitions and work for a company that has the ability to succeed on the world stage, ours is a journey you’ll want to share


Benefits include: 19 days PTO / Health Benefits / 401k (auto-enrolment) with up to 6% dollar for dollar match, hybrid working options available.


At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status. 


At Glanbia our culture will celebrate individuality, knowing that together we are more.

Nearest Major Market: Aurora
Nearest Secondary Market: Chicago