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IT Operations Technician

Date: Jul 8, 2021

Location: Aurora, IL, US, 60504

Company: Glanbia

Glanbia Business Services Inc.

 

IT Operations Technician 

 

 

An opportunity has arisen for an IT Operations Technician at Glanbia Business Services Inc based in Aurora, IL. This position will report into IT Operations Team Lead US East. 

 

This position will be remote for now but will return to an office location when it is safe to do so.

 

 

Role Summary 

The IT Operations Technician will be responsible for the implementation, support and maintenance of various technologies managed by the Information Technology department. This person will focus on the administration of desktop PC’s, servers, network equipment, telephony, security/access technologies and related systems operations. The position will provide 3rd level support to resolve problems in a timely and accurate manner. 

 

Key Elements of the Role 

  • Perform on-site and remote technical support by diagnosing hardware / software problems & replacing defective components 
  • Maintains and monitors server operations, server backups, anti-virus compliance, encryption compliance,and network components according to standards and procedures; including incident & service request ticketing.
  • Performs 3rd level technical support for issues escalated from service desk 
  • After hours support on a rotational basis 

 

Qualifications

  • Bachelor Degree required 
  • Technical certifications desirable

 

Skills & experience

  • Completes assignments as prioritized and directed with minimal supervision 
  • Exhibits solid interpersonal and professional skills 
  • Working knowledge of Server and PC operating systems and Active Directory 
  • Basic understanding of TCP/IP networks, and VOIP telephony 
  • Good written and verbal communication skills

 

Competencies:

  • Uses common sense and refers to existing practices and procedures when problem solving
  • A team player who has the ability to motivate others, making it fun while getting the job done
  • Seeks to continue learning and self-development
  • The energy, enthusiasm and drive to make it happen.
  • Adaptable and flexible in approach to work.
  • Looks beyond the obvious and doesn’t stop at the first answers.
  • Enjoys working in a fast-paced, innovative environment where the focus is on continuous improvement & the challenge to make it better
  • Recognises that reflecting on experiences can help develop new insights which can improve own performance and help others to benefit from their experience through knowledge sharing.

 

At Glanbia our culture will celebrate individuality, knowing that together we are more

 


Nearest Major Market: Aurora
Nearest Secondary Market: Chicago