Microsoft 365 Collaboration Engineer

Join this dynamic team focused on delivering better nutrition for every step of life’s journey  

An opportunity has arisen for a Microsoft 365 Collaboration Engineer with Glanbia Business Services Inc.  This is a full-time hybrid working position based in our Aurora, IL Office and will report to the Infrastructure and Cloud Services US Team Lead.

The Microsoft 365 Collaboration Engineer is responsible for the on-going support of the infrastructure and Cloud services in Glanbia Private/Cloud data centers.

• Proactively manage, configure, and troubleshoot Microsoft 365 services across all relevant modules to ensure seamless user experiences and optimal performance:
  • • Microsoft Exchange Online
    • Microsoft Exchange 2019 on premises
    • Microsoft SharePoint Online
    • Microsoft Teams
    • Microsoft OneDrive for Business
    • Microsoft Power Platform (Power Apps, Power Automate, Power BI)
    • Microsoft Azure Active Directory
• Incident Management: Respond promptly to incidents related to Microsoft 365 services, investigate root causes, and provide effective resolutions to minimize disruptions.
• Continuous Improvement: Stay abreast of Microsoft 365 updates, new features, and enhancements. Recommend and implement improvements to optimize the use of Microsoft 365 services.
• Documentation: Maintain detailed documentation of configurations, processes, and troubleshooting steps for reference and knowledge sharing.
• Provide 3rd line IT infrastructure incident and problem management for core IT Infrastructure services
• Manage transition of infrastructure and cloud services related change to production environment adhering to agreed change control process
• Drive continuous process and technology improvement around the delivery of enterprise infrastructure and cloud services
• Creation and updating of technical documentation and standard operating procedures
• Identify potential areas to enhance the end user support process through automation
• Assist technical leads in delivering key business engagement projects

 The Skills you will bring to the team 

• 3rd Level relevant technical qualification and relevant experience in delivering Microsoft 365 services to a global organization
• Relevant Microsoft certifications and an ITIL Certification is desirable 

• Minimum 1 to 2 years’ experience supporting Microsoft 365 services in an enterprise environment and in delivery of Microsoft 365 related projects
• Proactive customer management and the ability to understand the wider business and the impacts of system failure

• Ability to display a high degree of professionalism in dealing with managers and users
• A team player who has the ability to motivate others, making it fun while getting the job done
• Enjoys working in a fast-paced, innovative environment where the focus is on continuous improvement and the challenge to make it better

If you think you have what it takes, but don't necessarily meet every single point on the job description, please apply! 

Where and how you will work   

The opportunity will be based Aurora, IL with hybrid working arrangements available through our Smart working model which allows you a greater choice in how you work and live, giving you a better work-life balance.   

What we would like to offer you!   

The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package including staff discounts, generous family leave policy, health & dental plan, competitive salary, 401K.   

About Glanbia   

The Glanbia Group comprises three divisions: Glanbia Performance Nutrition, Glanbia Nutritional's, and Joint Ventures. Collectively and with our partners we offer an incredible breadth of expertise in nutrition. We employ a team of 6,000 people, work with global food and beverage companies, and sell our award-winning and market-leading products in 130 countries worldwide.   

At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. 

At Glanbia our culture will celebrate individuality, knowing that together we are more.