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Demand & Supply Planning Manager

Date: Sep 11, 2018

Location: Australia, VIC, AU

Company: Glanbia

Job Summary:

The Demand & Supply Manager’s primary responsibility is to develop and maintain a collaborative forecast for key customers in order to be able to predict future sales.



  • Develop and maintain the 6 month rolling forecasts for all customers. This forecast will be revised and analyzed daily.
  • Continuously improving forecasting techniques, method, and approach.
  • Develop and track key forecasting KPI’s such as forecast and mix accuracy, on a monthly basis for their individual accounts.
  • Work closely with internal sales team as well as key customer representatives in the development of the collaborative forecast.
  • Primary supply chain contact for customers.
  • Conduct current and future forecasting analysis, insuring forecasting processes and methods are followed.
  • Assemble and analyze all data pertinent to creating the sales forecasting (historical sales, market trends, seasonality, promotions, and eventually tier 1 account POS and inventory levels.
  • Establish and utilize best practices (statistical models and software tools) in creating forecasts.
  • Make recommended adjustments to forecast based on changes in demand and market trends.
  • Convert statistical sales forecast into rolling 6 to 12 month supply plan in accordance with agreed inventory policy
  • Communicate supply plan with Glanbia’s manufacturing and 3rd party vendors
  • Co-ordinate the international inbound sourcing activities including sea freight, custom’s clearance & wharf to depot transport to ensure on time receipt of product into Glanbia’s operations within ANZ.
  • Work with Oceania team to develop DOH targets based on current product performance as well as optimize inventory levels to improve freshness and reduce potential bad goods.
  • Work with sales and supply planning to develop allocation plan when necessary
  • Work with fulfillment team on a weekly basis to ensure that customers are meeting their forecasted targets for the month.
  • Act as lead contact for their accounts with sales and supply planning to determine the product availability or timing of new promotions or opportunities that were not previously included in the forecast.


    Knowledge, Skills and Abilities:  

  • Capable of working with cross functional teams and trade partners to deliver accurate consensus forecasts.
  • Excellent computer skills and good command of Excel Spreadsheets and S&OP software applications and SAP.
  • Exceptional analytical skills; detail oriented and well organized.
  • Excellent written and verbal communication skills.



  • Four year degree in Accounting, Business, Supply Chain Management or related area.
  • Minimum of eight years (8) of demand planning or related experience.
  • String analytical capabilities.
  • Strong knowledge of demand planning process within Consumer Packaged Goods Industry.
  • Previous experience working directly with trade partners and sales team in the Consumer Packaged Goods Industry.
  • Knowledge of demand management/forecasting tools, forecasting processes in sales, marketing operations, finance, manufacturing and supply chain issues.
  • Good communication and Team building skills.
  • Detailed oriented.
  • Extensive spreadsheet analysis and strong mathematical abilities.


    Occupational Health & Safety Requirements:

  • Understand and comply with the organisation OH&S Policy, procedures and legislative requirements relevant to the position.
  • Take responsibility for individual / own health and safety and that of others in the workplace.  This includes the reporting of incidents involving injury and near misses.
  • Communicate with employee representatives and supervisors about OH&S matters.
  • Proactively report any unsafe workplace practices and/or hazards and suggest injury prevention measures.
  • Participate in training programs to improve awareness of risk management and health and safety within the workplace.
  • Perform work in a safe and appropriate manner at all times.


  Essential Competencies Identified for position:




  • Approachability

Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it.

  • Humor

Has a positive and constructive sense of humor; can laugh at him/herself and with others; is appropriately funny and can use humor to ease tension.

  • Integrity and Trust

Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.

  • Intellectual Horsepower

Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp, capable, and agile.

  • Technical Learning

Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge—like internet technology; does well in technical courses and seminars.

  • Action Oriented

Enjoys working hard; is action oriented and full of energy for the things he/she sees a challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

  • Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

  • Functional/Technical Skills

Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

  • Perseverance

Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.



  • Composure

Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.

  • Presentation Skills

Is effective in a variety of formal presentation settings: one-on-one, small and large groups, with peers, direct reports, and bosses; is effective both inside and outside the organization, on both data and hot and controversial topics; commands attention and can manage group process during the presentation; can change tactics midstream when something isn’t working.

  • Organizing

Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.

  • Timely Decision Making

Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.



  • Conflict Management

Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.

  • Dealing with Ambiguity

Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.




NOTE: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, duties, skills, or working conditions associated with the particular job.  It is intended only to be a general description of the essential functions common to positions of this type.