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Supply Chain Intern - Summer 2019

Date: Apr 15, 2019

Location: Downers Grove, IL, US, 60515

Company: Glanbia

Glanbia Performance Nutrition (GPN) is a leader in sports nutrition, is a full line manufacturer of protein supplements, ready-to-drink beverages, nutrition bars and performance enhancement products. Glanbia has evolved to become a leading global performance nutrition and ingredients group employing more than 5,800 people across 34 countries worldwide.  Our brands include Optimum Nutrition, Isopure, BSN, trusource, Nutramino, ABB and thinkThin.

 

Glanbia Performance Nutrition is the fastest growing business segment within Glanbia plc (www.Glanbia.com). With a state-of-the-art innovation platform and market-leading technical know-how as  well  as  a  deep  understanding  of  protein  and  its  customers,  GPN’s  brands  are  amongst  the  most recognized   and   trusted   names   in   the   rapidly-growing,   global   sports   nutrition   market.              

 

Job/Project Summary:

  • As a Product Supply Intern, day to day requirements will vary.  Job functions will include processing sales orders, researching customer claims, and working with members of the product supply team in order to ensure customer satisfaction.

     

Learning Objectives:

  • Learn the methods involved in researching customer complaints and resolution.
  • Development of communication skills needed to respond to both Internal and External Customers.
  • Learn an ERP operating system (SAP)
  • Gain knowledge of reporting procedures.
  • Gain both Domestic and International Distribution experience.

 

Expected Outcomes:

  • Gain overall knowledge of a product supply and customer service operation within a CPG organization.

 

Job Responsibilities:

  • Researches customer problems with orders (OS&D) & issues credits for customers where appropriate.
  • Process customer orders.  This includes providing out of stock reports, tracking, processing credit cards, and providing other general information to the customer upon request related to in house PO’s.
  • Monitor orders as required and notify customers and/or Sales department of any activity concerning their order.
  • Handle returned merchandise and issue call tags and ensure proper credit is provided to the customer.
  • Report customer feedback to management, quality control, and teammates, including any sign of customer dissatisfaction or quality-related complaints.

 

Basic Qualifications:

  • In the process of actively pursuing an undergraduate degree in Communication, International Business or related field.
  • Prior experience in a customer service role.
  • Clear written communication along with strong interpersonal skills
  • Strong working knowledge of Microsoft Office Suite; proficiency in Excel is required

 

Equal Opportunity Employer: Disability/Veteran. We are an equal opportunity and affirmative action employer that does not discriminate and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status


Nearest Major Market: Chicago