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Service Designer

Date: Sep 2, 2022

Location: Dublin 24, D, IE, D24 PE08

Company: Glanbia

Glanbia Business Services (GBS) 
Service Designer 

 

The Glanbia Incubation Hub are looking for a Service Designer to join a new and growing team. This team is dedicated to digital innovation, new value creation and improved customer experience at a world leading global nutrition group. 

 

The role primarily involves owning Service Design responsibility for a focused, challenged based team. This team will work on complex problems to better understand them, explore innovative solutions and test their viability.

 

This is a permanent position that will offer a hybrid working model, combining remote and onsite work in our Waterside Offices, Citywest, Dublin. 

 

About the Glanbia Incubation Hub
•    The Glanbia Incubation Hub exists to dramatically simplify the process of digital innovation for Glanbia and accelerate change. 
•    The team will focus initially on strategic challenges facing the business globally and be tasked with investigating these from a customer/consumer perspective. 
•    This role will form part of the core team that will be supplemented and scaled up with relevant experts depending on the challenge. 
•    This flexible, empowered team will weave together Enterprise Design Thinking, Service Design, Lean UX, Agile and Modern Engineering practices. 
•    We will look to move quickly from the conceptual to the tangible, exploring innovative solutions, testing their viability using prototype/MVP. 
•    The intention is to move through this process in approx. 90 days at which point the project can be scaled and the core Incubation Hub team would shift focus to a new challenge. 

 

Key elements of the role
•    Responsible for understanding the full end-to-end service and how it operates. Working from a user perspective, you put them first and propose services to meet their needs. 
•    Work backwards from an ideal future scenario. Ability to zoom out to see the big picture, then dive into the important details.
•    Influence and shape stakeholder objectives. Work with senior leaders to support a future vision and priorities for service transformation.
•    Conduct research across the various forms to frame problems/goals, learn ‘why’, identify bias, and oversee process with an informed point of view adhering to your findings. 
•    Work with a multidisciplinary team as a hands-on design expert. Visualise, articulate, and solve complex problems and concepts, and make disciplined decisions based on available evidence.
•    Capture assumptions and prioritise changes to how something could work by defining testable hypothisise then create working prototype to test and improve solutions based on user feedback. 
•    Effectively communicate service concepts and ideas using a diverse set of methods to illustrate all the components/touchpoints of the service in an engaging and inspiring way. 


Skills & Experience
•    Five or more years of hands-on Service Design experience and deep understanding of best practice.
•    Preference will be given to candidates who have experience in early stage innovation teams/squads. 
•    Designing and facilitate (remote) workshops for brainstorming, ideation, synthesis and mapping 
•    A solid grasp of planning and conducting user research, design thinking, user testing, A/B testing, rapid prototyping, usability and accessibility concerns.
•    Expertise in Mural, Adobe CS, Sketch, InVision, Figma, Keynote, research survey tools, and other design software tools and the like is a must. Basic HTML5, CSS3, and JavaScript skills are a plus.
•    Enterprise Design Thinking qualifications would be relevant and beneficial. 
•    Online design portfolio for review. 

 

Competencies
•    A pragmatic and curious mindset, constantly seeking to Find a Better Way. Willing and able to think outside of box to both stretch ideas and your own expertise.  
•    Comfortable working in a fast-paced, innovative environment where the focus is on tacking complex problems, envisioning the future and early stage ideation. 
•    A positive can-do attitude. Contributes to a constructive team climate that encourages active exploration and sharing of diverse ideas and opinions. 
•    Communicates effectively to both internal and internal groups of all levels. Presents succinct, well balanced information written and oral, with clear outcomes. 
•    The energy, enthusiasm and drive to get stuck in and make it happen.
•    Deep interest and understanding of digital consumer behaviours/needs and emerging technologies to create an exceptional experience.  

 

A World Leading Global Nutrition Group
•    #1 Global portfolio of sports nutrition brands
•    #1 Dairy Processor in Ireland
•    #1 Producer of American Style Cheddar Cheese

 

Glanbia Plc is a global nutrition group, dedicated to delivering better nutrition for every step of life’s journey. Headquartered in Kilkenny, Ireland, we employ over 7,500 people across 32 countries and our products are sold or distributed in over 130 countries. 

With a worldwide presence, Glanbia Plc continues to build our global nutrition business, thanks to our clear vision, strong values and most importantly our people. So if you’re looking to develop your career, stretch your ambitions and work for a company that has the ability to succeed on the world stage, ours is a journey you’ll want to share. 

 

At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. 
 

At Glanbia our culture will celebrate individuality, knowing that together we are more.