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Customer Account Manager, Convenience - UK

Date: Nov 9, 2018

Location: London, NYK, GB

Company: Glanbia

Role: Customer Account Manager – Convenience UK

Reporting to: Retail Sales Director UK


About GPN

Here at Glanbia Performance Nutrition (GPN), our mission is to inspire consumers everywhere to achieve their performance and healthy lifestyle goals. By combining innovation and brand development, we are now proudly the world’s number one sports nutrition brand family, with over $1.1Bn in revenue.


The GPN brands include Nutramino, Optimum Nutrition, BSN, Isopure, ABB, Body & Fit, thinkThin and Amazing Grass, each with its own unique brand essence. With over 2,300 employees and a direct presence in 32 countries worldwide, we are a truly global organisation.


From our business model to our culture, we live our values in everything we do. As we continue to build and grow the leading, most innovative kind of performance Nutrition Company, one of our key values has become “hiring and developing the best people”.

With the brightest minds in Commercial, Marketing, Product Supply, Finance, HR and Operations who have made us the business we are today, GPN continues to seek out those who are focused on building their career.

Are you ambitious with a “winning together” mindset? A natural collaborator who enjoys taking risks and working in a challenging hyper-growth environment? If the answer is yes, we would love to talk to you about joining GPN.


The Opportunity

With our significant growth rate comes significant and rapid expansion. We are looking for a commercially savvy Customer Account Manager with an interest in health, wellness, sports, exercise or nutrition. Specifically, we are seeking a Customer Account Manager to develop & manage the explosion in our business with UK Convenience operators.



  • Build Nutramino’s brand presence within the UK convenience channel
  • Identify new business opportunities for Nutramino in the UK convenience channel.
  • Build and deliver compelling customer specific business cases to list the Nutramino range
  • Build strong customer relationships with a range of customers geographically spread across the UK
  • Create and execute  customer Joint Business Plans
  • Day to day account management of existing customers
  • Lead Nutramino’s presence at key trade shows, including the National Convenience Show, Palmer & Harvey Pro Retail etc. in conjunction with Marketing & Trade Marketing
  • Deliver key KPIs for sales, distribution and profit.


Key Challenges & Success Measures

  • The ability to work both independently and as part of a team
  • An enthusiastic self-starter
  • The ability to sell, negotiate and close
  • Able to adapt style
  • Work with multiple brands
  • Have multiple priorities without dropping any
  • Thrive in an environment of change and ambiguity


Skills, Know How and Experience

  • Educated to degree level
  • Minimum 2 – 3 years’ experience managing convenience retailers in the UK at a head office level
  • Including creating and delivering joint business plans.
  • Ideally from a snacking background – confectionery, savoury snacks, soft drinks
  • With proven customer management & selling skills
  • Driven by delivering targets, with a strong commercial acumen.
  • A self-starter with the energy and ability to get on, and get the job done.
  • Excellent negotiation and persuasion skills
  • Strong inter-personal and communication skills.
  • Attention to detail and focus on customer satisfaction.
  • A passion for training / exercise and all things sports and or gym related.
  • Full clean driving licence


Core Values: Hiring and Developing the Best People  |  Teamwork |  Passion for our Brands |  Performance | Customer Fixation | Find a Better Way  |  Sense of Fun | Respect