Quality Assurance Assistant Team Leader

Supervisor’s Title:             Quality Assurance Team Leader

Department:                        Quality

Exempt Status:                   Hourly                                                         

MWC is a state of the art cheese and whey production facility in St. Johns, MI. MWC is a joint venture between Glanbia Nutritionals, Dairy Farmers of America (DFA) and Select Milk Producers Inc. (Select).

Works in conjunction with production, quality, environmental and engineering departments to monitor and report on compliance and deviations/opportunities within process control, food safety and quality programs.  Furthermore, position will be responsible for assisting in special projects as it relates to development of various product lines.

• Ability to interpret data and track data so as to communicate results to relevant parties in an appropriately timely manner.
• Report deviations/opportunities in process parameters and assist with action planning and correction and taking such changes as deemed appropriate.
• Coordinate with appropriate departments to establish audit frequencies within process.
• Assist with GMP and housekeeping audits of the facility.
• Assist with documentation and corrective actions involving Quality Systems.
• Assist with monitor ingredients, packaging and process suppliers to ensure they meet MWC QA standards.
• Review various programs within master auditing schedule.
• Coordinate with quality assurance manager to develop monitoring and evaluation programs necessary to process and process deviations/opportunities.
• Perform environmental, swabbing and testing and establish a frequency based on historical data.
• Utilizes GPS processes, driving zero losses and upholds the culture of MWC non-negotiable.
• Perform other duties as assigned.
• Each employee shall comply with occupational safety and health standards and all rules, regulations, and orders issued pursuant to the Occupational Safety and Health  Act which are applicable to his/her own actions and conduct.
• Complies with all applicable food safety regulations and mandates (Safe Quality Foods, Food and Drug Admin, Pasteurized Milk Ordinance)

Delivering on Glanbia’s Values:

• “Showing Respect” - Research issues & incidents with internal teams, business partners and customers in a collaborative manner that includes professional, honest and transparent communication.
• “Find a Better Way” - Work with internal and external teams to implement process improvements and/or procedural changes that eliminate non-value added activities and drive more business value.
• “Winning Together” - Assist with training of new team members.  Facilitate or oversee training and standard operating procedure reviews to ensure new hires develop proficiency of role.
• “The Customer’s Champion” – Proactively engage to support our customer needs on an end to end basis and strive to meet or exceed SLA timelines.  Take ownership of customer requests and engage with internal teams as needed and within a timely manner.
• “Performance Matters” – Meet or exceed all key metrics in line with expectations for role.  Continually update knowledge of products, product changes, processes and services offered to deliver a dynamic customer experience.

• Implement quality control measures required for the production processes.
• Task Sheets will be provided separately for each different task.

• Associates degree preferred/or a minimum of three years practical experience in lab environment or equivalent combination of education and experience.
• Demonstrable experience with laboratory techniques for the measurement of chemical components, microbiological parameters, and sensory attributes. 
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Practical experience in QA techniques, principles, and adherence to government regulations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to prioritize tasks, handle multiply projects simultaneously and delegate assignments to others.
• Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources
• Participate in proactive team efforts to achieve departmental and company goals.
• Provide leadership to others through example and sharing of knowledge/skill.

Physical Demands

• Regularly involves talking or listening, standing and walking, and the use of hands and fingers.
• Frequently involves sitting, and reaching with hands and arms
• Occasionally involves crouching, stooping, kneeling and/or climbing or balancing.

Physical Requirements

• Must be able to lift and carry items weighing up to 50 pounds.
• Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.
• Involves moderate physical activity performing somewhat strenuous daily activities of a primarily product/technical nature.
• Should be able to identify and distinguish colors, see clearly at 20 inches or closer and 20 feet or more, observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point, judge distances and spatial relationships, and adjust the eye to bring an object into sharp focus.

• May be exposed to loud noise levels (i.e. manufacturing equipment).
• May be exposed to humidity, intense heat, and areas with possible air contamination, fumes and toxic chemicals.
• May work in areas with mechanical moving parts, above ground with risk of fall, or areas with risk of electrical shock.

• Minimal travel limited within the local area.

Must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately without causing significant safety threat to self or others.  The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Are you someone who likes to make it happen, make it better and make it fun? If so, our company offers you an excellent opportunity to do really interesting work and develop a career in a dynamic and innovative environment that is all about making you and our business successful.